Terms and Conditions

The security deposit will be returned to the client, by bank transfer, within 3 days on leaving the villa, provided there are no damages, missing items, no additional cleaning for villas left abnormally dirty and no other outstanding charges. In case of any breakages for which the costs cannot be determined immediately and exactly, delays up to four weeks may be caused.

PAYMENT POLICY

The security deposit will be returned to the client, by bank transfer, within 3 days of leaving the villa, provided there are no damages, missing items, no additional cleaning for villas left abnormally dirty, and no other outstanding charges. In case of any breakages for which the costs cannot be determined immediately and exactly, delays up to four weeks may be caused.

FORM OF PAYMENT

CANCELLATION POLICY

By client - Any cancellation by the client must be notified in writing to the owner. The following refunds will apply:

More than 12 weeks - full deposit refund
More than 8 weeks - 50% 0f deposit refund
30 days or less - no refund

By owner - If through circumstances beyond the owner’s control it is necessary to cancel the rental agreement, the owner will refund any monies paid by the client, without interest or further compensation.

SECURITY DEPOSIT

A security deposit of £200 will be charged prior to arrival day to cover any breakage or damage whilst staying in the villa. The security deposit will be returned to the client, by bank transfer, within 3 days of leaving the villa, provided there are no damages, missing items, no additional cleaning for villas left abnormally dirty and no other outstanding charges. In case of any breakages for which the costs cannot be determined immediately and exactly, delays up to four weeks may be caused.

WHAT IS INCLUDED

The villa rental includes the cost of a weekly delivery of bed linen and towels (one bath towel and one hand towel per guest), an end of stay cleaning, water, electricity, Wi-Fi, air conditioning, maintenance of the swimming pool, and garden.

Any defects or deficiencies must be reported within 24 hours of the client's arrival. After this time it will be assumed that everything is in order.

The villa is fully furnished. Rearranging the furniture or removing any items from the villa is strictly prohibited.

OCCUPANCY

Only persons registered on arrival day may occupy the villa.

Under no circumstances may more than the maximum number of persons (6) as specified in the villa description occupy the villa. Should a group misrepresent themselves, they will be required to vacate the villa without a refund.

ARRIVAL / DEPARTURE

Reservations are for a minimum of 7 nights (other than by prior arrangement). The villa is available after 14:30 (local time) on the day of arrival and must be vacated by 11:00 on the day of departure unless otherwise agreed in writing. A penalty charge of 50 € will be deducted from the security deposit should the owner or his representative find the villa is still occupied after this time.

We'll need to know the client's arrival information (arrival time, departure time, airline, flight number) at least three days prior to arrival. While en route, it is required that the client calls us at least 30 min before arrival so we can arrange to meet you at the villa.

Check-in is possible till 22:00 (local time). After that time guests will not be able to enter the villa premises and will need to wait until 9:00 the next day.

KEYS AND LOCAL CONTACT NUMBERS

Instructions for key collection will be discussed on arrival and once the total balance of the rent is settled, together with a local contact telephone number.

CLIENTS RESPONSIBILITIES

Clients must keep the house and all furniture, facilities, and equipment in the same state of repair and condition as at the start of their stay. At the end of the hire period, the property and its contents, including all equipment, furniture, utensils, etc must be left clean and tidy which includes the crockery and cutlery cleaned and stored in the appropriate cupboards and ensure that the cooker, oven, fridges, dishwasher and washing machine are clean. The barbecue must be left clean and all rubbish needs to be cleared away from the property and placed in the communal dustbins. A cost of 20 € will be deducted from the security deposit should it be necessary for the housekeeping staff to either clean the BBQ or the oven after the villa has been vacated.

Clients are responsible for all damage or loss which occurs to the property or its contents during their occupation and will be responsible for paying appropriate compensation to the owner in case of any damage.

AIR CONDITIONING

Clients must please ensure that all air conditioning units are switched off when you leave the room/s.

SECURITY

Clients are responsible for the security of their villa during occupancy. Clients must keep all windows and doors locked securely at all times when not on the premises.
Any valuables left at the property are at the client's own risk. The owner is not responsible for the loss or breakage of the client's personal goods. As with all rental properties, there is a risk of burglary. It is the client's responsibility to advise the owner immediately in case of burglary. The owner accepts no responsibility for any loss or damage due to theft or any security-related incident, however, caused.

Clients are responsible for keys and kitchen door remote. There is a 25€ charge for each set of lost keys. Kitchen door control units will be charged at replacement cost.

TRAVEL DOCUMENTS

It is the responsibility of the clients to ensure that all those traveling in the party have complied fully with all passport, visa, and safety requirements in place at the time of travel. Any failure in this respect may result in their travel arrangements being amended and/or curtailed with consequential losses in respect of their villa booking. In such circumstances, no liability attaches itself to the owner.

RIGHTS OF ACCESS

The owner of the villa and/or their representatives shall be allowed free access to the house at any reasonable time during the holiday occupancy for the purpose of linen changes, an inspection of the property, maintenance or in case of emergencies, e. g. failure of any facilities.

SWIMMING POOL AREAR

Use of the swimming pool is at the client’s own risk. Clients are specifically advised not to allow unsupervised children near the pool. No glass of any kind is allowed in the pool area.

SMOKING POLICY

Smoking is not permitted anywhere in the house. However, clients may smoke in the garden areas. Sand buckets are provided for the disposal of cigarettes. Extreme care must be taken to avoid starting land fires that are prosecutable by local authorities. Clients are fully responsible.

If clients are found to have smoked inside the villa, the full security deposit will be forfeited to cover the costs of cleaning the Air Conditioning System and fumigating furnishings etc. The owner reserves the right to pursue the lead client for any additional charges as a result of having to relocate future clients whilst the villa is being cleaned and fumigated.

INSECTS & PESTS

Insects and pests are inevitably present in the Mediterranean climate. Within reason, this is normal and the owner cannot take action to totally eradicate the problem but only control it. Only when, in the owner's reasonable opinion, pests in the living accommodation become a serious nuisance will further action be taken. Please contact the owner or his representative as soon as possible if you experience a problem with insects or pests and they will act accordingly. Failure to report a problem immediately cannot be deemed an excuse by the client to claim compensation.

PETS

Pets of any kind are NOT allowed in the villa. However, purpose-built dog kennels are available for use subject to a surcharge. Request must be submitted at time of booking. A pet, or evidence of a pet, found on premises will cause immediate eviction, and the client's rent and deposit will be forfeited to cover the costs of professional cleaning the carpets and furnishings, etc.

DRUGS & HAZARDOUS MATERIALS

Client and members of his party shall not use or permit to be brought into the villa any illegal substances, inflammable fluids or other explosives or articles deemed hazardous to life, limb, or property.

LIABILITY

No liability is accepted by the owner for death, personal injury, accidents, loss or damage to persons, or personal effects however caused as a result of the use of the villa or pool.

The owner cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force Majeure. In these Terms and Conditions, ‘force Majeure means any event which we could not, even with due care, foresee or avoid. Such events may include but are not limited to, war, the threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, weather conditions, government action or other events outside our control.

BUILDING WORK

In the event of building works/maintenance taking place by local authorities, private developers, or neighbors, it is important to note that the owner is not responsible for such work, is unable to stop such work from taking place, or is unable to control the level of noise, neither can the owner be responsible for any building works that take place during a holiday.

COMPLAINTS

In the unlikely event that clients have a complaint about the villa or its contents whilst on holiday, it must be reported immediately to the owner who will take reasonable steps to resolve the matter. The owner shall have no liability for any complaint submitted after the completion of the hire period. Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one
person's opinion but not the opinion of someone else. If a client chooses to leave a rental over a subjective issue he must take responsibility for his decision as no refund will be considered in this situation.

No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, internet, pool filtration systems, air conditioning, television or satellite service, appliances, etc. It is the client's obligation to report any problems or damage to their villa immediately.

LAW AND JURISDICTION

This agreement between the owner and clients shall be subject to the jurisdiction of the Courts of Andalucia.